Managed IT for LA post-production & law firms
LA's MSP for studios and the lawyers who back them.
Fixed-fee IT. 10GbE-ready networks. TPN-aligned security. Month-to-month. 15-minute response.
When your IT fails, the clock costs you money.
Project files corrupt mid-delivery. Renders die at 3 a.m. The colorist is waiting. Your MSP is not.
The matter-management server goes down on filing day. Your IT is "looking into it." The court isn't.
New hires wait a week for M365 access. Security patches are 90 days behind. Nobody owns it.
We own it. Fixed fee. One number to call.
What you get
Three things we do better than any MSP in LA.
Response in 15 minutes. Resolution, not tickets.
Our SLA is the fastest in LA County. Every ticket routes to a named engineer inside 15 minutes — not a triage queue in Manila. If we miss it, your next month is free.
Pricing you can read on a website.
$149, $199, or $279 per user per month. Month-to-month. No auto-escalators, no "true-ups," no three-year lock-ins. If you're paying more than that for less, you're being robbed.
We speak your stack.
Studios: Avid, Resolve, Pro Tools, Nexis, LTO, 10GbE, MovieLabs TPN. Law firms: Clio, NetDocuments, iManage, M365 E5, eDiscovery, CCPA. We don't Google your tools in front of you.
Priced like we respect your time.
Core
Small teams
8×5 support
Pro
Growing teams
24/7 support
Studio / Regulated
Post-prod, legal, healthcare
24/7 + dedicated engineer
Built for two industries. Great for more.
Avid · Resolve · Pro Tools · 10GbE · TPN · LTO
Editors shouldn't know who their IT provider is. They should know their mount points work and their renders finish. We make that true.
Clio · NetDocuments · M365 E5 · eDiscovery · CCPA
Your client-confidentiality obligations don't tolerate a helpdesk that learns on the job. Ours doesn't.
Also serving Healthcare (HIPAA) · Accounting (SOC 2) · Architecture & Design · Nonprofits
Moving to Patchbay IT takes two weeks. Not two quarters.
Audit & Plan
We do a full tech audit on-site in LA. Free. You get the report even if you don't sign.
Transition
We migrate tickets, endpoints, M365, and backups without downtime. Your team keeps working.
You're live
Dedicated engineer assigned. Response clock starts. First monthly business review within 30 days.
Studios and firms that stopped calling their last MSP.
“Our renders used to fail overnight and nobody knew until morning. Patchbay IT caught three in the first week. We haven't lost a deliverable since.”
“We switched because our old MSP didn't know what eDiscovery was. Patchbay IT's engineer had done it at a 300-attorney firm before us. That's the difference.”
“The response time isn't marketing. It's a contract. I've clocked them — they beat 15 minutes every time.”
Book a 15-minute audit.
No pitch deck. No "solutions overview." We look at your stack, tell you what's broken, send you the report. You decide what's next.