Managed IT
Managed IT for LA businesses that actually answer the phone.
One monthly fee. One engineer who knows you. One 15-minute SLA.
What's in it
Everything you actually use.
- ✓Helpdesk (8×5 or 24/7 depending on tier), LA-based engineers
- ✓Endpoint management for Windows, Mac, and Linux
- ✓Patching on a schedule you approve — not vendor-default
- ✓Backup & recovery, tested quarterly with real restore drills
- ✓Microsoft 365 / Google Workspace administration
- ✓Network monitoring, ISP management, firewall/switch config
- ✓Printer hell, handled
- ✓Onboarding & offboarding workflows that actually remove access
- ✓Quarterly business reviews with the person running your account
What's not
Things we don't do.
- —Selling you hardware you don't need
- —Surprise invoices for "out of scope"
- —90-day "we'll look into it" tickets
- —A shared inbox staffed by interns